Privacy Policy

Information Collection

We collect information necessary to provide our car rental services in Poland. This includes personal details such as your name, contact information, email address, and phone number when you create an account or make a reservation. We also collect payment information including credit card details (processed securely through third-party payment providers), driving license information, and rental preferences.

When you use our website or mobile application, we automatically collect certain technical information such as your IP address, browser type, operating system, pages visited, and the time spent on our platform. We use cookies and similar tracking technologies to enhance user experience and understand how visitors interact with our services.

During the rental process, we may collect additional information including insurance preferences, pickup and dropoff locations, vehicle preferences, and any special requests or requirements for your rental.

How We Use Your Data

Your information is used to process and manage your car rental reservations, including confirming bookings, processing payments, and coordinating vehicle pickups and dropoffs. We use your contact details to send you booking confirmations, rental reminders, and post-rental communications regarding your experience.

We analyze usage data to improve our services, enhance user experience, and develop new features on our platform. Your information helps us personalize recommendations based on your rental history and preferences. We may also use your data to communicate about promotions, special offers, and updates about our services, which you can opt out of at any time.

For safety and legal compliance, we retain and use rental information to verify driver eligibility, comply with traffic regulations, and cooperate with law enforcement when required. We also use aggregated, anonymized data for statistical analysis and business intelligence purposes.

Your Privacy Rights

You have the right to access your personal data and request a copy of all information we hold about you. You can request corrections to inaccurate or incomplete information in your account at any time. You also have the right to request deletion of your personal data, subject to legal retention requirements for rental agreements and payment records.

You can withdraw consent for marketing communications and opt out of promotional emails without affecting your ability to use our rental services. You have the right to restrict how your data is processed and used for specific purposes. If you believe your privacy rights have been violated, you have the right to lodge a complaint with relevant data protection authorities in Poland.

For rental safety purposes, certain data retention may be mandatory for a minimum period. We will inform you of any legal holds on your data that prevent immediate deletion. You can exercise these rights by contacting our privacy team through the contact information provided below.

Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze how you use our website. Essential cookies are necessary for website functionality and cannot be disabled. These include session cookies that maintain your login status and security cookies that protect against fraudulent activity.

Analytical cookies help us understand user behavior and improve our services. These track which pages are most popular, how users navigate our site, and where users drop off in the booking process. Marketing cookies allow us to deliver relevant advertising and measure campaign effectiveness. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Third-party services such as payment processors and analytics providers may also place cookies on your device. We recommend reviewing their privacy policies for complete information about their data practices. By continuing to use our services, you consent to our cookie usage as described in this policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted using SSL technology and processed through secure payment gateways. Your account is protected by password authentication, and we recommend using strong, unique passwords.

Our servers are maintained in secure facilities with restricted physical access, and we employ firewalls, intrusion detection systems, and regular security audits. Despite our best efforts, no security system is completely impenetrable. We cannot guarantee absolute security of your data transmitted over the internet.

In the event of a data breach affecting your personal information, we will notify you as required by law and take appropriate remedial measures. We regularly update our security practices to address emerging threats and vulnerabilities in the digital landscape.

Contact Us

If you have questions about this privacy policy, concerns about your data, or wish to exercise your privacy rights, please contact our Data Protection Officer:

We are committed to maintaining your trust and protecting your privacy. This policy is subject to change, and we will notify you of significant updates. Continued use of our services indicates acceptance of any modifications to this privacy policy.